How soon can I get an appointment? Our office strives to make it easy for you to get an appointment. We have convenient hours with walk-in services. If you or one of your family members are sick, we always have same day appointments. We have made our office accessible to accommodate before and after school/work hours.
What should I bring with me for the appointment? If you are a new patient/family to our practice, you will need to bring with you any and all: • Medical records, test results, and lab reports that pertain to the medical condition we are seeing you for • A list of vaccinations • A list of all current medications with dosage amounts. • A list of any providers or specialist that you would like us to contact. • Your Drivers License and insurance cards
Copays and Deductibles are required at the time of services as required by your insurance company.
How long will my appointment take? Appointment times vary. For new patients, we recommend arriving 15 minutes early to fill out paperwork and to process insurance information. Feel free to download our forms from the forms page and complete prior to arriving. This may speed up the check-in process. Wait times will vary depending on the provider you are seeing, the day and the complexity of your illness.
Which provider will I see? When you call for either a well visit or a sick visit, you will be asked which provider you would like to see. We will do our very best to accommodate your request. Our providers strive to handle all patients' health concerns with comparable consistency of care. It is our hope, that as a patient of PHC, you will feel comfortable with any of our providers. We do recognize that you may have a preference for one provider over another, we will always do our best to honor patient request as long as there is an available appointment for the requested provider. If the provider you prefer is unavailable, we will inform you and will be offered another provider.
What type of insurances are accepted? Our providers accept most major health plans. However, we recommend that you check with your insurance carrier's Customer Service Department to verify if we are a provider on your particular plan and/or that one of our providers is a primary care provider with your plan. We are always adding new insurance plans on a daily basis, feel free to request or check to see if we are a participating provider with your plan.
What if I do not have insurance? Phoenix Healthcare Clinic wants all patients to have affordable access to healthcare. We will not turn away a patient because they do not have insurance. We offer appointments to those without insurance at a very reasonable rate. "Self-pay" patients are required to pay for the services at the time the services are provided. Our "self-pay" rates are drastically lower than area urgent care or emergency room fees. Please contact us at 913-851-0500 to discuss your situation and to make an appointment.
If I need a procedure, will it be performed in the office? Minor procedures that do not require general anesthesia may be performed in our office. Types of procedures that may be performed in the office include:sutures, skin biopsy, IUD placement/removal and abscess I&D.
What if I need a form completed by a provider? Depending on the type of form, forms completion can be done with 24 hours notice. Due to the complexity of FMLA forms, please allow 3-5 days for the completion of these forms. In addition, Letters of Medical Necessity may also take an extended amount of time to complete.
How long will it take for a prescription refill? Medication refills from the pharmacy or via the phone nurse are normally performed within a few hours. Refills will not be performed after hours as we do not have access to your medical records. Refills will not be performed for those patients who are not current, who require follow up visits or routine labs.
Why do you require photo ID? Effective 11/1/2011, PHC requires valid photo identification issued by a local, state, or federal government agency. This is a requirement mandated by the Federal Trade Commission (FTC) as part of the Red Flags Rule. Please see the FTC website (www.ftc.gov) for more information about the Red Flags Rule and Consumer Protection.
Do you have an Immunization Policy? We DO NOT have an immunization policy. Our Providers believe strongly in the benefits of routine vaccination. However, we will not exclude children from our practice if they do not follow the recommended vaccine schedule. We believe that all children have the right to adequate healthcare regardless of their vaccination status. Instead we will educate parents and work with you to create a plan that is comfortable for you and your child. The providers of Phoenix HealthCare Clinic WILL NOT sign a medical exemption required by the state for school entry. (Currently, we are not able to offer children less than five routine immunizations. Please see our list of offered vaccines under the service tab. We recommend the Johnson County Health Department to our patients who need updates on their vaccinations after well visits.) With future plans to offer immunizations.
